Terms & Conditions

Hours of Work

Working hours are 8.30am to 5.30pm, Monday to Friday, depending on your location. 

The client will be invoiced between my arrival and departure times from the property. I do not take breaks during a 4 hour session however if we have a full day booked, I will take a lunch break at no cost to you and I bring my own food and drink!

Bookings will be made based on a pre-agreed time period.  Minimum 4 hours booking, which can be split across different days, minimum 1 hour a day for maximum effectiveness. 

Liability

The decision to donate, sell or dispose of an item is entirely the client's responsibility and I cannot accept any liability for any items later deemed to be valuable. 

All items are donated or disposed of with the client's authorisation and responsibility is not accepted by me for any item disposed or donated which you later decide was valuable, should not have been disposed of or which this client is unable to find later. 

I am unable to carry out any heavy lifting or moving furniture, so sessions may be delayed if I need to source additional assistance.  

Disclaimer

I will support the client to make decisions about their belongings and their home.  It is important that they make the final decisions themselves and they are, therefore, responsible for obtaining any financial, legal or other professional advice that they may consider necessary to support any decision they make.

I accept no liability for the client's decisions or the consequences of them.

The client understands that the amount of time taken to complete a project will vary depending on factors such as the client's attention, ability to make decisions and participation in the organising process, and the number and type of items that we come across during any decluttering and organisation processes. Each client and project are unique, so it is not always possible to give an accurate estimate, and projects may require more sessions than initially thought. The client is responsible for payment of additional hours upon agreement.

Whilst there may be some light cleaning required in the de-cluttering process, I do not offer a full cleaning service.

I reserve the right to wear appropriate PPE (personal protective equipment).

Refreshments and Breaks

I will take breaks as and when they are needed.  I will bring my own food, drinks and refreshments with me.  Breaks are included in agreed de-cluttering time.

Client presence

For the client, and my peace of mind, the client is required to be present on site during all sessions and to offer assistance and input as required. For ease, and to limit downtime during the sessions, please ensure where possible, all pets and children are absent from the sessions.

Duty of Care

The client has a duty of care to ensure that the property is safe to work in, and the client agrees to disclose any circumstances that might put me at risk. 

For the purposes of safety and emergencies another person will always know my location and session timings. 

Confidentiality and Privacy

I offer a professional service and will not share any personal or business details without the client's consent, save as required or permitted by law or by relevant regulatory authorities.

Testimonials

I welcome testimonials and feedback.  By providing a testimonial, the client consents to it being published on www.de-clutterwithrachel.co.uk and other social media channels or marketing material.   I will only publish limited details so the client will remain unidentifiable. 

Before and After Photos/ Videos

I will take before and after photos/ videos with the client's consent.  These will be used primarily for my professional development and for reference and planning purposes.   These will only be shared for marketing purposes with the client's consent. 

Insurance

I  have public liability and professional indemnity insurance which is activated upon signature of the Terms & Conditions document.   

Payment Terms 

Following an enquiry and consultation, a quote detailing session costs will be emailed to the client for their agreement and approval, along with my terms & conditions sheet for the client to sign. We will then agree a start date.

The hourly rate includes the time taken on organising and or decluttering services and does not include any cost of any products that need to be supplied, these can be but not limited to storage products and labelling supplies. 

To secure my time with the client, a deposit of 50% of the agreed de-cluttering time, will be taken following the signing of the agreement and payment can be made by bank transfer, or cash.  Payment for the remainder of the balance can be made at the end of a session.  

Any expenses incurred by me, such as items purchased to help with the de-cluttering, will be agreed with the client in advance and added to and reimbursed to me by the client. Receipts will be provided by me. 

Cancellation

Please give as much notice as possible to cancel a session.  Cancellations received with less than 24 hours’ notice will be charged at the full pre-booked and agreed session price.

Drugs or Alcohol Use

Drugs or alcohol use are not permitted during sessions.  I reserve the right to terminate a session at any time, and any funds paid may be forfeited,  if there is reason to believe the client is under the influence of drugs or alcohol. 

Personal Safety and Respect

I understand, that on occasions, it can be very emotional, however to ensure a safe and respectful environment for all involved, any form of physical or verbal abuse is unacceptable.  In the event that such behaviour occurs, the session will be terminated and any funds paid may be forfeited. 

Travel and Parking

I am based in Billingshurst, West Sussex.  Journey times within 30 minutes (by car) will not be charged, however over this will be considered on a case by case basis and may incur additional travel costs at .45p per business mile. 

Where free parking is not available, parking expenses will be submitted with your invoice for reimbursement.